"CAME IN TO BUY A TSHIRT LADIES WERE VERY HELPFUL"TONYA BARNES | BULLHEAD, AZ
"Hi I was there during bike week and on saturday at 4pm my clutch went out and your service department went beyond and help me get back on the road in a hour and a half and helped me with my exstended warrenty got it covered for the $50.00 deductable and my bike is running very good now and thanks to the service guys and the repair guy my wife and I bought shoes and shirts and we will stop bye the next time we are in your town and all my freinds where very happy that could ride with them for the rest of our trip "william scott | mesa, AZ
"in this day and age we all hear complaints & I think when a compliment is deserved we are too busy to take the time to reach out . My husband & I were in AZ 4th of July week and when he has his mind set on making a purchase he does it, well he was looking for a Polaris and we stay in Bullhead City needless to say a deal would not be negotiated not even a budge . So I saw his fustration and went online and found what he was looking for in your store . Now when we first got there I have to tell you about the young man who helped us "Tyler Millar" not pushy at all very polite and showed a genuine interest in helping customers . EVERYONE in the store was nice & friendly not like the other place , we felt like we belonged ! My husband of course made his purchase and with CASH ....we will be referring your store to ALL our friends in California who all ride ...Keep up the excellent customer service you give Thank you"Sylvia Siler | Sylmar, CA
"Had a major breakdown during the river run dean took outstanding care of my bike it was fixed fast thank you "Frank Pierce | Las Vegas , NV
"Thank you for the great service. My wife and I were on our way to the River Run and had bike issues. Arriving at Mother Road Harley at 4:30 p.m., I didn't think I would be able to get service. Dave checked some things and found I needed two new tires. Dave and Clark both stayed late to install the tires and get me back on the road. I will travel the three hours to give Mother Road my business from now on...Thanks!!!"Carlton Woodruff | Cottonwood, AZ
"After moving to LHC in Nov 12 I have had the privilege of dealing with an outstanding service dept. 2 times I dealt with Mr. Hartley and this last time with Carl, (via phone), & Mr. Lenzer. Each time it seems like the service gets better! Very bizarre @ a dealership these days for sure. The service dept goes the extra mile & it shows & is greatly appreciated. Thank you."J Johnson | Lake Havasu City, AZ
"Hey Guys, You got me back on the road ! It was during the laughlin river run and you did all you could to get me going in a timely matter. Your staff was fantastic! Thank you S.Jones Shingle Springs Ca. "Steve Jones | Shingle Springs , CA
"This is the example of what the service experience should be like. After quick call in the morning,the following day I was able to ride up and drop my bike off to get squeezed into the schedule. I was informed it could take up to a week, but two days later my bike was ready to go. Coming from a shop in ND that took 4 months to get a clutch cable ordered and in this is truly awesome! Thanks."Chaplain Jimi Johnson | Lake Havasu City, AZ
"My sales person Gene was great. Very informed & helpful. Most of the staff was very enjoyable to deal with. My Thanks to the staff for making my purchase avery good thing.Thanks Gene "Jerry Riggs | Kingman, AZ
"Not long into our long awaited retirement ride of a life time we developed a oil leak in our 1989 FLHTC.....we were traveling from California back home to Maine.....we arrived at the shop late in the afternoon and met Carl......he assured us we would be back on the road the next day.....he recommended a motel and resturant for us , both were great......we were back on the road the next day, thanks to Carl going above and beyond.....we arrived back in Maine not having any other problems, thanks to Carl........and everyone we talk with we share our experience with Mother Road HD.......Thank you"Terry Thomas | Belgrade, ME
"Just had a warranty service on the engine and was helped out with upgrades to the engine and transmission. Service manager and service writers were understanding and helpful. Follow-ups are to the point and I feel like I'm well taken care of. All questions are answered with detail and I've never felt abandoned."Harley Pettit | Kingman, AZ
"My boyfriend and I went in just to look t dirtbikes and ended up buying one that same day. We had the greatest time, everyone was very nice and helpful and went out of their way to help us. We even got a call from the salesman a few days later to see how we liked the bike we bought. "Anonymous | kingmna, AZ
"HI , I HAD A BRAKE PROBLEM WITH MY ULTRA GLIDE ON SAT. 6/4/2011 / TALKED WITH DAVID LENZER / CAME IN WITHOUT AN APPOINTMENT AND DAVID TOOK ME IN AND WAS ABLE TO REPAIR MY BIKE WHILE I WAITED , (ROY) WAS THE TECH / I LIVE IN BULLHEAD SO I WAS STUCK // THANK YOU GUYS VERY MUCH FOR HELPING ME OUT / MIKE JOHNS"MIKE JOHNS | BULLHEAD CITY, AZ
"Had am emergency repair on Saturday April 30th, 2011 during the Laughlin River Run. I cannot say enough about Dawnia. She absoultely could not of taken better care of us. The service she provided was phenominal. Thank you very much."Jim Garrison | Simi Valley, CA
"Thanks to all at the Kingman dealership, we were on a 2000 mile bike ride from Grand Junction Colorado to Laguna Beach California and back through the Grand Canyon, after being turned away at the Irvine Ca dealership we stopped in Kingman just days away from the Laughlin run and they were able to get the 1K first service done on the Girlfriends new birthday present bike. THANKS DAVE"Matt Honeycutt | Grand Junction , CO
"A Great experience for my first bike. Staff took their time and educated me on selecting the right bike for me (fit). What I thought I wanted was way off course and the team here worked with me until I found the perfect fit for me. Thanks to the Mother Road team for taking the time and not just "selling" me a bike. I will be back when the "upgrade" is needed. "Frank Campbell | Mesa, AZ
"Riding cross country and had a minor wreck - brake lever cracked off. went in and they didnt have it in stock, but sold me one off a new bike so I could go on my way! excellent!! These guys are great! "Anonymous | falls church, VA
"Went in to look, had a price in mind of what I could spend and afford....sales staff met my needs and desires and I got a HARLEY"RICK GASKIN | KINGMAN, AZ
"REcently dropped my 2008 Honda Rubicon off for service and a winch install. It took longer than anticipated but, ultimately the job was done right and with quality work. It's important to me the job be done right. KUDOS to the service team and mechanics that worked on my Quad!"Steve Dudley | Williams, AZ
"While on an extended road trip I needed a replacement rear tire; I dropped in unannounced and these folks were more than helpfull; they replaced both tires (at my request) in a very timely manor and with a very friendly and helpfull attitude. Everyone at the facility was very friendly and made me feel right at home. Thank you for your great support. It is places like this that make it a pleasure to travel on long motorcycle trips."Anonymous | Wichita, KS
"Very friendly employes in show room I stoped by to get A souvenir becouse of my road trip from Oologah Ok.to Barstow Ca. to see my sons grave I had not seen in 37 yrs. I got a tshirt of mother road harley davidson just so I could show I had made the trip THANK YOU Stephan"Stephan Steffensen | oologah, OK
"On April 21 on my way to the loughlin River Run, the right brake caliper mount on on my 2010 Ualtra Limited broke causing the caliper to brake lose. After securing the the caliper Icontiued on to loughlin (about 100 miles), after getting to my hotel I called Mother Road HD service dept (David)and told him of my plight. He advised me to haved towed in and they would check it out. THe next morning I got the bike towed in (about 8:30 AM) and they got right on it,after checking things out David informed me that they would take a lower fork off another bike to get me going, about 15 min. later david advices me they have a new lower fork in stock so the job will be even faster. By 1 PM David and the service techs had me on the road and headed back to Run. Great Job. Regards, Lennie "Lennie Hodson | Highland, CA
"All of you at Mother Road Harley Davidson are doing a great job. You make your customers feel like family. Thanks for the great service. "Gerald "Jerry" Reed | Lake Havasu, AZ
"I want to give a big thank-you to the 2 ladies at the check out counter. I passed thru your store a week or so ago on a 5,500 mile trip on my Ultra Classic. I had driven thru death valley the day before and was sun burnt pretty bad and in dire need of a light colored long sleeve shirt. I saw your billboard and decided to stop at your store and buy one. After picking out the one I wanted I walked up to the check out counter to pay for it. The 2 ladies behind the counter started talking to me like they had known me their whole lives and like I had just purchased a new bike from them. They recommended that I take Route 66 on my way to the Grand Canyon instead of the Interstate. They told me it would take about 15 minutes more but it was much better scenery. I took their advice and I have to say that it was one of the nicest parts of the whole trip. All I can say is Thank-you ladies "You Rock". Mike Diehl "Mike Diehl | Brandon, SD
"On June 4th near Williams I developed a leak in the front tire of my Goldwing as I was returning to California from Washington, DC, as part of the Run For The Wall. The local independent shop owner in Williams recommended your facility and called to confirm that you had a replacement tire. Due to a dispatching problem by my insurance company my bike was not transported to Kingman until about 9PM. The following morning I was at your place when it opened and thanks to Paul, Dawnia and eventually Robert Lemon, I was heading back to California by 10:30. I appreciate their attitude, their professionalism and how they jumped right on my problem to resolve it promptly. The follow-up call by Paul a few days later was the icing on the cake. Great customer service!"Terry Ellis | Coarsegold, CA
"I am from Ca and was in Lauglin on my way to El Mirage, Arizona when we stop in to this HD store to see the bikes. While browsing I got a emergancy call where I needed a FAX machine, I looked into this office where a guy was there talking with others ,I excuse myself for the interuption and explained my emergancy for a Fax machine he walked me over to another office and told the lady to fix me up with what ever I needed. I was able to complete what I needed to do ( I was hundreds of mile away home) and I was able to do it with his/her generous help. I cant belive how good the hospitally was that I received that day - All my friends now own a Kingman HD shirt and when I get the chance I let all know how good a place this is.. "Darla Torres | San Jose , CA
"Totally impressed by everyone at Mother Road HD!! On cross country trip from Florida to California we broke down on a Sunday evening outside of Kingman. Tony Campbell (General Manager) came out at 8:30PM to open up so Mother Road could begin diagnosing the problem first thing Monday morning. Brian expertly and quickly checked our motor and found we needed to have some extensive work done. Brian did a fantastic job and the rest of our trip went off with a hitch. Throughout the process, Paul Johnson in Service kept us advised of progress and Donya made sure all the parts arrived on time. The motorclothes staff was awesome as well. Tony has put together one heck of a great team! We have visited HD dealers across the country. Which one is the best? Well Mother Road, of course!! Thanks gang! A Truly Grateful, Rudy and Vickie Bruback"Rudy Bruback | Sarasota, FL
"This is my second Harley Davidson Motorcycle I have purchased from Mother Road this year. This used (yellow) 2000 Heritage softail classic was for my wife. I can not say enough good things about Mark Girvin in sales and Shirlene McQuiddy the business manager. Mark went out of his way to answer all my wife's questions, and get us the best price on her trade in. His knowledge of the motorcycle and his help with the purchase was wonderful. Shirlene went way out of her way to make my wife feel comfortable about the bike she was purchasing. Shirlene even came outside where my wife was to congradulate her on her purchase. These are two employees that are a great asset to Mother Road Harley dealership. Mark, Shirlene, thank you for all your help. Larry & Brenda Hubbard Needles CA"Larry Hubbard | Needles, CA
"I had a flat tire over the Labor day weekend. The service department put my bike in the shop first thing friday morning and got me back out on the rode. The staff were all very friendly and very helpful. For the situation i was in they made the whole experiance as pleasant as they could for me. Thanks guys "robert Durbin | , SD
"Hi, My twin grandsons and I collect zero balance gift cards from various Harley Davidson dealerships worldwide and we currently have 110 different Harley cards in our collection! We would love to have a card from every state. We ran across your website and would LOVE to add your cards to our ever growing collection. As a gesture of goodwill, would you please be able to send us zero balance, used, or non-activated (voided) gift cards to add to our FUN gift card collection. If the above is not possible - would we please be able to just purchase cards (no-activation required) for a nominal fee of 1 cent to $1.00. (We also request that when you send us the cards that you wrap them in a piece of paper with all the edges folded so the envelope doesn’t get ripped open in the postal sorting machine or use a securely sealed envelope.) It would mean so much to us and we would be so very appreciative. Thanking you so much in advance, Karen L. Pachowicz 9733 W. 173rd Avenue Lowell, IN 46356-8506 219-746-1023 p.s. We have had tremendous good luck in adding cards that we have seen on websites. Some of the businesses - for security reasons - are scratching off the magnetic strip on the back or writing VOID on the back of the card. If we have already contacted you I apologize - your business name comes up in many search engines (which is a good thing for you :) and thanks again if you have already sent or are going to send us gift cards! "Karen Pachowicz | Lowell, IN
"On a road trip through town June 21, 2008 I developed a problem with my front forks. Dave in the service department checked it out for me and gave me the technical advise I needed. I bought a shirt inside the store and met the sales staff. Never have I met a more friendlier crew. Diegdocks (San Diego, CA.)"Diego Docks | San Diego, CA
"I'm in the process of trying to purchase a new 2008 HD FLSTC, but at this time, not getting the the service from the sales dept that I have gotten from other HD dealers in the past in other states. I know they are trying to get the information needed, but it just seems like you don't have enough sales people for as many customers you have. They are having to work with to many customers at the same time, not giving a customer their full attention. Jumping from you to someone else then 15 minutes later back to you."Anonymous | Needles, CA
"Reagan (salesman) is the best at really understand likes and dislikes concerning my purchase of a 2007 Soft Tail Custom. I started out by looking at a Dyna and as soon as I said I might be interested in a different bike, Reagan’s comment was the softail. I understand the rating only goes to five stars and from my experience I would give a 10 star rating! I am a professional and was treated in a professional manner. There is no pressure sales tactics are wonderful and help with accessories uncompromised. This is my 2nd Harley 72 XLCH and from my view this was the best experience in many years and look forward to dealing with Mothers in the future. Don "Don Ingalls | Las Vegas, NV
"Everyone at Motherroad HD treats you like part of the family. It's my favorite place to hang out and talk to old friends and make new ones. It's really where everyone knows your name!"Patt Philley | Kingman, AZ
"Gene was absolutely wonderful! He went out of his way as a salesman to help me find exactly what was right for me. This is my first Harley purchase and I promise as long as Gene is working sales I will buy from noone else. Everyone is extremely helpful and very plesant. Finance was amazingly painless thank you Shirlene! I will always refer others to Mother Road knowing they will have the best experience!"Christy Kloos | Las Vegas, NV
"I really enjoyed my experience at Mother Road Harley-Davidson. I bought a 2007 Heritage Softtail Classic and I will be back alot. Thanks to all.... Dave"David Childers | Las Vegas, NV